• 247 care


    We are excited to announce a brand new benefit being offered through NY44 starting July 1, 2017, 247 OnlineCare.  247 OnlineCare treats a variety of medical issues through online consultations utilizing video and chat.  The web-based service can be accessed using a smartphone, tablet or computer.  

    There is no out-of-pocket cost for NY44 enrollees in WNY to use the service. 247 OnlineCare is a telehealth service, connecting you with medical providers 24 hours a day, 7 days a week. The providers treat acute care illnesses by integrating our Skype like platform with a HIPAA compliant electronic medical records system; the same sort of system used in your local doctor's office. Our medical providers are trained to diagnose a variety of non-emergent diseases, illnesses, injuries and symptoms, including but not limited to:

    • Allergies
    • Bites and Stings
    • Bronchitis
    • Common Cold
    • Flu
    • Pink Eye
    • Rash
    • Sinus Infections
    • Sore Throat
    • Sprains and Strains


    The 247 OnlineCare brochure gives an overview of who they are and what services they offer.  For additional information you can visit 247 OnlineCare


    How to Register?

    Every NFCSD employee enrolled in the NY44 Health Trust will receive a registration email from 247 OnlineCare with a username and password to set up your account.  If you did not receive an email, you can email Customer Service @ 247 OnlineCare to request a new username and password.  This is a sample registration email that you should receive.  Or you can call 1-844-247-ONLC.


    How do I use Telehealth Services?

    247 OnlineCare has created a great userguide to walk you through the system and utilize the services.  Check out the 247 OnlineCare User Guide before starting to connect with Providers. 


    When Should I use 247 Online Care?

    247 OnlineCare is best utilized for treating non-emergent issues. If you are experiencing a medical emergency, call 911 immediately. 


    Are my medical records and account information secure? 

    Yes, 247 OnlineCare is a secure platform in which all of your medical and billing information is maintained in a HIPAA-compliant manner. 


    What is my Cost for using 247 OnlineCare? 

    There is NO out-of-pocket cost for NY44 Enrollees.  If you set up an account and did not use the username and password sent you, you will see a cost of $49.  This will be corrected once 247 Online Care confirms you are an Enrollee of NY44.